This was posted July 27th and was my most recent post and therefore my last catch up post.
If you have read my previous posts you are aware of the difficulties I
have had with my current ob office. Yesterday I was amazed at how
different doctor offices can be. On Monday I called my pcp to get an
appointment. I have been having some back issues and needed to go to a
lab to pull some blood for my ob. I could go in to Lexington to their
lab but if I can kill two birds with one stone why not? So I called on
Monday and an appointment was set for Tuesday afternoon. Actually I was
offered Monday afternoon but dh wanted to go and that was too short of
notice for his work. But seriously? A doctor office that can fit you in
same day or even the next day for a clear non emergency? What planet is
this?
Before we left for the appointment I decided I need to call
the ob and make an appointment now that I was sure I was not pregnant,
to see if we can discuss the problems I have been having with the office
and, if we decided to keep working with them, discuss a game plan. I
called, went through the multilevel voice menu system, choose the number
for making appointments and listened to the "Please hold, your call
will be answered in the order it was received" spiel for nearly 15
minutes. Finally it changes, they have picked up, but are fumbling with
the phone. For a good minute I hear rusting, background noise and people
talking. He comes on the line and I say "I need to make an appointment
with Dr ****." "Ok, please hold" and he transfers me to the nurse's
station where I leave a message saying I need to make an appointment.
We
head on in to town to see my pcp. We get checked in, called back, visit
with the dr, talk about options and decide, since I'm not pregnant, now
is a good time to go ahead and do tests that wouldn't be good to do
while pregnant. We decide on mri's for my back and neck and x-rays on my
foot. When should we schedule this for? Right down the hall for the
x-ray and they will schedule the mri as well. Ok cool.
We go down
and get checked in to radiology scheduling. They call me in to discuss
the mri and schedule it. As she's on the phone with the mri
receptionist, she looks at me and says "Do you want to do it right now?"
Well sure, since we're already here, let's get it over with. So off we
go to the radiology lab, they get me all set up and in that horrid
little tube (my first mri, I am slightly claustrophobic, it was not
fun). I get back in to my clothes, back to the waiting room with Mr TCI,
wait a few minutes, they call me back to x-ray, we do the x-rays, I go
to the bloodwork lab and get my blood drawn and we head up to the front
desk to see if I am done for the day or if I need to see the dr again
for anything before we leave. She tells us that the techs will go over
my mri's and x-rays the next day and to expect a call from the dr then.
We
head home. We are not even half way home when my phone rings, it is my
doctor's nurse calling to tell me the results of the tests. We discuss
the findings and what to do about them and she tells me to expect a call
from the physical therapy place to set up physical therapy for my back.
Seriously?
I was in to the office about 30 hours after calling to make an
appointment, they handled all of this in about 3 hour's time and
EVERY.SINGLE.PERSON was kind, respectful and happy. I got my results
quickly and have a game plan we are happy with. Did I miss something?
Did I wake up in an alternate universe or something?
Meanwhile
the ob office has not yet called me back to schedule an appointment. Why
that should surprise me since they haven't called me back since I left a
message some 3 weeks ago saying I had some questions.
No comments:
Post a Comment